Effective Date
30/10/2024
Refund and Cancellation Policy
ConvertixPro, operated by Promatrix Technologies (OPC) Private Limited ("we," "our," or "us"), is committed to providing reliable and high-performing services. As our software is optimized for seamless operations, we maintain a no-refund policy. This policy outlines terms related to refunds, cancellations, and applicable legal standards.
1. Policy Scope and Compliance
This Refund and Cancellation Policy applies to all users of ConvertixPro and complies with the Consumer Protection Act, 2019, and other applicable regulations. By using ConvertixPro, you acknowledge and agree that all payments made for our services are non-refundable
2. No Refund Policy
Our no-refund policy reflects the robust reliability of ConvertixPro.
Subscription Services
Fees for monthly or annual subscriptions are non-refundable. This complies with Section 2 (42) of the Copumer Protection Act, 2019, which allows service providers to establish clear terms for digital services.
One-Time Purchases
All one-time purchases, including premium tools or add-ons, are final. Refunds are not applicable due to the instant nature of digital delivery and guaranteed functionality of our software, as supported by the Information Technology (IT) Act, 2000.
3. Cancellation Policy and Account Termination
Subscription Cancellations
- Users may cancel their subscriptions at any time through their account settings.
- After cancellation, services remain accessible until the end of the billing cycle.
- No partial or pro-rated refunds will be provided for early cancellations.
Account Deactivation
- Users can deactivate their accounts, retaining access until the current billing period ends
- Accounts can be reinstated by reactivating the subscription.
Service Termination by Us
We reserve the right to suspend or terminate access without refund for violations of our Terms of Service or Privacy Policy, in accordance with Section 79 of the IT Act, 2000.
4. Legal Framework Governing Refunds and Cancellations
Information Technology (IT) Act, 2000
Under Section 43A, we ensure secure practices, aligning our no-refund policy with the robust performance of ConvertixPro.
Consumer Protection Act, 2019
Section 2 (42) and Section 38 ensure consumers are informed of refund and cancellation terms in advance. We provide this information transparently, fulfilling our legal obligations.
Indian Contract Act, 1872
This policy constitutes a legally binding agreement. Section 10 of the Act confirms users’ acknowledgment of terms during purchase, waiving the right to refunds.
5. Exceptions and Special Conditions
Refunds may be considered under exceptional circumstances, such as:
- Service interruptions caused directly by us
- Billing errors
Refund requests can be submitted to support@convertixpro.com for review. Decisions will be made at our sole discretion and are final.
6. Dispute Resolution and Legal Recourse
Governing Law
This policy is governed by Indian laws, and disputes will be resolved in Bengaluru, Karnataka, as per the Indian Arbitration and Conciliation Act, 1996.
Arbitration
Unresolved disputes will be settled through arbitration, following Section 89 of the Code of Civil Procedure, 1908.
7. Contact Information for Support and Inquiries
For queries regarding this policy, contact us at:
Email: support@convertixpro.com, contact@convertixpro.com
Phone: +91 80 6964 0032
Address: UNIT 101, Oxford Towers, 139, HAL Old Airport Rd, Kodihalli, Bengaluru, Karnataka 560008
Legal Details of Promatrix Technologies (OPC) Private Limited
GSTIN: 29AAOCP3856G1ZV
CIN: U62011KA2024OPC183373
TAN: BLRP33599G
Udyam Registration No: KR-18-0010815
PAN: AAOCP3856G
Startup India Certificate No: DIPP163736
ISO Certificate No: INQ/KR-44970/1223